Technical Assistance and Support

Our team of engineers responds within a maximum of 4 business hours for any questions regarding components, specifications, or integration. Check the frequently asked questions below or contact us directly.

You can write to info@graphenerobotics.com, call 0267774077 (Mon–Fri, 08:00–18:00), or come to our office at Calea Muncii 9B for scheduled technical consultations.

For standard questions – under 4 hours during business hours. For complex integration or customization analyses – a maximum of one business day.

Yes. Our team performs an assessment of the current workflow and proposes mechanical adapters and control settings. The average integration time is 3–5 business days.

Yes, within 14 days of delivery, provided the product shows no signs of use. The return shipping cost is borne by the customer.

For each product, we provide detailed technical datasheets (PDF), 2D/3D CAD drawings, and code examples for ROS 2. You can request them via email or directly in your B2B account.

Send an email to info@graphenerobotics.com with the subject "Technical Consultation" and specify your preferred date. Confirmation will come the same day.

PR-7 6-Axis Robotic Arm

Sub-micron precision for assembly lines. 12 kg capacity, 900 mm reach, force sensors and artificial vision.

View specifications

Modular End Effectors GripX Series

Quick tool change in under 5 seconds, no tools required. Integrated position and force sensors, ROS 2 compatible.

Explore modules

LD-500 Laser Distance Sensor

Measurements between 20–500 mm with 0.5 µm resolution. IP67 housing, IO-Link interface for direct integration.

Technical data

What to prepare before your first consultation

A concrete guide on the technical documentation and specifications needed for an effective discussion with our team.

Read the article

How to choose a suitable service format

Practical decisions regarding maintenance, upgrades, and integration of robotic components into the existing workflow.

Learn more

Questions asked by clients before starting

A separate perspective on compatibility, deadlines, and environmental requirements for industrial installations.

See the answers

Feedback from engineers

What our clients say

Monalisa Dragan

Chief Automation Engineer, Eltrans

„The PR-7 arm reduced assembly time by 40% on our welding line. Sub-micron precision allowed us to almost completely eliminate rework. Integration with ROS 2 was simple and well-documented.”

Proven performance

Constantina Stoica

Production Manager, Metalica SA

„The GripX series allowed us to change the end effector in under 5 seconds, without tools. We reduced downtime between operations and increased the flexibility of our sorting line. A real gain for our workflow.”

Efficient modularity

Octavia Simon

Quality Specialist, Autotech Components

„The LD-500 sensor solved a chronic measurement problem in a dusty, high-vibration environment. The 0.5 µm resolution and IP67 housing convinced us. After 6 months of continuous operation, we had zero deviations.”

Industrial robustness

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